---
title: Declined Payment Procedure
description: "## First Missed Payment **Text Notice** of declined payment with an invoice to pay. *The message should include that we will be saving this method of payment.* Add a reminder note for the team in the patient’s next appointment, add…"
url: "https://hillfamilychiropractic.com/wiki/declined-payment-procedure/"
updated: "2026-04-27"
category: Patient Care Procedures
---

# Declined Payment Procedure

## First Missed Payment

**Text Notice** of declined payment with an invoice to pay. *The message should include that we will be saving this method of payment.* Add a reminder note for the team in the patient’s next appointment, add a patient and D.C. check in alert on the patients next appointment.

## No Payment

Follow up text should be sent within the week with a link to the invoice to pay the declined payment.

> **If no payment is submitted by the time for the next payment, begin No Show/No Call Procedure**

## MISSED PAYMENT CHIROTOUCH ALERT

** **There was an error with your most recent care plan payment. Please see the front desk to update your payment information.**

💡 This alert should be set up for the patient’s **next appointment** and should be set for “**Patient Check-In**” and “**D.C. Alert**”