---
title: "HELP! Michael’s Gone"
description: "## Don't Panic, just use the tools below. #### **Troubleshooting Server Issues** 1. **Test to see if only one computer is having issues.** - If it is only one, restart that PC. - If there are multiple computers (or all)…"
url: "https://hillfamilychiropractic.com/wiki/help-michaels-gone/"
updated: "2026-08-07"
category: Resources
---

# HELP! Michael’s Gone

## Don't Panic, just use the tools below.

#### **Troubleshooting Server Issues**

1. **Test to see if only one computer is having issues.**
   - If it is only one, restart that PC.
   - If there are multiple computers (or all) having issues, you'll need to reset the connection to the database.
2. **Reset the connection.**

***BEFORE RESETTING - Make sure network cables are connected. (Shown in video on top of the battery backup.)***

- - RESET: Push the button on the switch to give keyboard, mouse, and monitor control to the server. (Blue light on the button means server has control.)
  - Right click the file in the middle of the desktop labeled. "Reset SQL Database"
  - Click "Run as Administrator"
  - When prompted, answer "Yes."
  - Connection is reset!
  - Push the button to change control back to the Consult Room PC (No light on the button means CR PC has control.)

[Resetting server access](https://www.youtube.com/embed/G0OkIakCTUw?feature=oembed&enablejsapi=1)

 

[Quick Reference Server Reset](https://www.youtube.com/embed/GHXy57yQpNE?feature=oembed&enablejsapi=1)

## Google Login Issues

UN: JerodHill@gmail.com
 PW: Saved on computers.

Google makes you use two factor authentication to log in to Gmail, google sheets, or docs. This typically sends a prompt to my phone, instead you'll want to click "Try another way." Then choose a code being sent either to the office phone (ending in 78) or Dr Hill's phone (ending in 49).

![](https://hillfamilychiropractic.com/wp-content/uploads/tryanotherway.png)

![](https://hillfamilychiropractic.com/wp-content/uploads/selectnumber.png)

# Care Plan Calculator Broken?

Three Emergency Versions (Use only in case of break in regular calculator.)

[EMERGENCY BACKUP CARE PLAN CALCULATOR ONE](https://docs.google.com/spreadsheets/d/1NLFRbHu97k-IIM3MXVK8uKp4QBfeMEOQ16EQFWbga0w/edit?usp=sharing)

[EMERGENCY BACKUP CARE PLAN CALCULATOR TWO](https://docs.google.com/spreadsheets/d/1CLjlkLWPrhk7rns3L7oi5luF7eK5TDtuJaHZahVpc28/edit?usp=sharing)

[EMERGENCY BACKUP CARE PLAN CALCULATOR THREE](https://docs.google.com/spreadsheets/d/1zlb2jQSsMPEPTXIF6ksWJjNed5y2H7GfnPP8Vj8paYI/edit?usp=sharing)