---
title: Massage and PT No Show/No Call Procedure
description: "## Definitions: **No Show/No Call:** Patient misses an appointment and we do not hear from them through call, text, or email. **Related Appointment Purposes:** 30 Minute or 60 Minute Massage (Care Plan AND PPV) & Personal Training ## **Procedure: ** Patients…"
url: "https://hillfamilychiropractic.com/wiki/massage-and-pt-no-show-no-call-procedure/"
updated: "2026-09-04"
category: Patient Care Policies
---

# Massage and PT No Show/No Call Procedure

## Definitions:

**No Show/No Call:** Patient misses an appointment and we do not hear from them through call, text, or email.

**Related Appointment Purposes:** 30 Minute or 60 Minute Massage (Care Plan AND PPV) & Personal Training

## **Procedure: **

Patients will be notified at their ROF or next Re-Report that Massage or Personal Training appointments must be rescheduled more than 24 hours in advance to avoid losing that service through to the end of their care plan.

**Charges: **

*Massage 30 Minutes CXL* or *Massage 60 Minutes CXL* charge will be put in place of the completed massage charge.

*PT Single Session CXL* charge will be put in place of completed PT charge.

**Multiple Misses:**

If a patient misses more than two PT or Massage appointments without rescheduling in advance, the D.C. may recommend removing that particular modality of care from their current care plan. [Change of Recs](https://hillfamilychiropractic.com/wiki/change-of-recs-file-flow/) procedure should be followed to update this care plan.

## **Scripting: **

"Because the availability is extremely limited for (Massage/PT) we have a no show/no call policy. This policy means that if you miss your massage or pt appointment without a 24-hour notice, we will mark that appointment as "declined care" and there will be no reschedule or refund for that appointment."