---
title: On Plan No Pay No Show
description: "  # On Plan No-Pay/Show ## **No-Show Procedure \"Triggers\"** 1. Patient has declined payment(s) with **no response** to declined payment message 1. Patient has been through MUD procedure and not made up appointments. # **Procedure** ## **Week One if No…"
url: "https://hillfamilychiropractic.com/wiki/no-pay-no-show/"
updated: "2026-06-05"
category: Patient Care Procedures
---

# On Plan No Pay No Show

 

# On Plan No-Pay/Show

## **No-Show Procedure "Triggers"**

1. Patient has declined payment(s) with **no response** to declined payment message

1. Patient has been through MUD procedure and not made up appointments.

# **Procedure**

## **Week One if No Contact**

    **Schedule:**

**OpCor**- Sends a message (from D.C.) on Monday **and**Wednesday, reminding the patient to reschedule missed appointments.

       **Payment:**

**BOCA** - Sends a message on Tuesday and Thursday, reminding payment of overdue balance and asking for updated payment information.**An invoice is sent to cover the payment with a notice that we will save that payment method for their future payments. BOCA** warns of cancellation of care plan in these messages. Also, adds notification for patient to update payment information at next appointment.

## **Week Two if No Contact**

    **Schedule:**

**BOCA**- Sends a message on **Monday and Thursday**, reminding the patient to reschedule missed appointments and (if necessary) alerting the patient that we will be pausing payment on their account.

If no response by **Friday**, **BOCA**will pause monthly payments in preparation for cancellation protocol.

       **Payment:**

**BOCA** - Sends a message on Monday and Thursday, reminding patient of overdue balance and asking for updated payment information. BOCA warns of cancellation of care plan in these messages.

## **Week Three if No Contact**

**MONDAY**

**BOCA** prints Cancellation Letter. **OM**then signs cancellation letter and letter is sent.

If no contact within a**week of mailing cancellation letter**, proceed with cancellation protocol.