Procedure: #

Patient isn’t following Office Orientation flow procedure:

D.C. asks front desk to send the video again.

FD sends video and makes a note in the patient’s next appointment to ask if they’ve seen it.

If the patient replies they haven’t seen it, then the front desk lets them watch the video in office on the ipad.

Alert the D.C. that they have seen the video.

D.C. asks about the video on that appointment and clarifies any questions if that can be done quickly. If not, refer them to the front desk for questions.