ENERGY!
Answering: “Hill Family Chiropractic” this is NAME, how can I help you?
Returning Call: Hello, this is NAME from Hill Family Chiropractic, I’m calling for NP NAME. I’m calling you help you schedule an appointment?
NP: Can I make an Appointment?
Absolutely, do you live in the area or are you visiting?
I’m visiting…
Ok, we can get you in for a table exam and adjustment with one of our doctors today.
From the area:
May I ask your first name?
NAME
Have you been seen in our office before?
NP: No, this is my first time.
So, how did you hear about our office?
Website:
What did you see on our site/google/Facebook that made you want to call our office in particular? You may have seen that we’re running a website special right now giving you a 50% discount off your New Patient Exam.
Referral:
What did you REFERRAL NAME say that made you want to call our office in particular? That’s great! REFERRAL NAME is a great patient. Be sure to thank them for us!
Event:
What did you see at the event that made you want to call our office in particular? That’s great! We enjoyed being at EVENT NAME that day! We’re really happy you followed up to get an exam with us.
Is this appointment for just you or for your whole family?
Just so you know we are a cash practice. That means we do not file any insurance here in the office. Is that ok with you?
NP: No
Okay, if you are under 65 years old we can supply you with a superbill that you will then file with your insurance. If they do cover chiropractic care then they can reimburse you. Will that work for you?
NP: Yes
Our office does things quite a bit differently than many others. We do not focus solely on pain or symptom relief and are extremely passionate about taking the time to get to know our patients so we can get to the underlying issues behind their symptoms. Does that sound good to you?
Let me give you an idea of what your New Patient Exam looks like:
This visit typically takes 60-90 minutes. A new patient exam runs $130 in our office but with the special you’ll receive the same exam for AMOUNT OF SPECIAL. This price includes a detail scan of your nervous system, posture consultation with the Doctor and a spinal exam. If the doctor recommends getting x-rays, those will be an additional $45 per view. We schedule your first adjustment on the second visit so the doctors can analyze the exam findings to get to the underlying cause and then develop the best adjustment plan to fit your needs.
If patient asks about adjustment price: #
Our adjustments are $75 however, most of the patients in our office are on a care plan, the discounts with care plans bring down the price of each adjustment to around $50. That care plan will be discussed with you at your second visit.
Let me check the doctors availability, NAME. Is a morning or afternoon appointment better for you?
I can schedule this appointment for you on DAY at TIME or on DAY at TIME, which is better for you?
Perfect, your appointment is scheduled on DAY at TIME.
Get Patient Information:
- Full Name
- Best phone number to reach you.
- Email Address
- Date of Birth
- What have you been experiencing that caused you to call us today.
Our team and doctors are setting aside this time to do YOUR exam. In order to protect your time and ours, we do have a cancellation charge. If, for any reason, you are unable to make your appointment, please call us more than 24 hours in advance so we can reschedule it for you. If you must cancel within less than 24 hours of your appointment time or if you don’t show for your appointment there will be a $25 cancellation charge.
Does that make sense, PATIENT NAME?
Your card will not be charged today but I do need that information. What credit or debit card can I put on file for you?
Thank you PATIENT NAME for calling us today. You will receive a text message reminder as well as an email that will have your paperwork to download and fill out and a link to a video to help you see what you can expect when coming into our office for the first time. We look forward to meeting you on DAY at TIME for your New Patient Exam. Do you have any questions? Great, we’ll see you
