ROF Check-Out #
When financial has completed sign-up scheduling will fall to Front Desk.
Financial will hand off the patient to COCA. Referencing the New Patient Checklist (Blue Form.)
Scripting: “COCA NAME here is going to get those first few visits on the schedule and get your time reserved for the BRF. They’ll get you on the schedule for care on BRF DATE/TIME as well so you can do all of it at once. Does that sound good?”
Procedure: #
COCA should schedule the first week of visits, including therapies, when available.
Ask patient what times of day work best for them. Offer available times accordingly.
Massage and PT may have to be pushed to later weeks due to availability.
BRF should be included in scheduling at this time. Try to schedule the patient’s care on the same day as the next BRF on the calendar.
Confirm what dates work for scheduling out and which (if applicable) should be kept when frequency decreases.
